Privacy policy
What personal data we collect, why, how long we keep it and what your rights are.
Last updated: 22 October 2026
Who we are
The data controller is DIADIKTIAKI SYMVOULEFTIKI SINGLE-MEMBER P.C., 196 Andrea Syngrou Ave., 176 71 Kallithea, Athens, Greece, VAT no. EL801513087. For anything about your data, email us at info@diadiktiaki.gr.
What data we collect and why
- Contact form: name, email, subject and message, so we can reply and send you a quote.
- Account and orders: billing details (name, company name, VAT number, address, email, phone) and order history, so we can provide the services you bought and issue invoices.
- Payments: card payments are made on the page of our payment provider, myPOS. We never see or store your card details. For bank transfers we keep the transaction details.
- Support requests: what you write and the files you attach, so we can solve the problem.
- Security: IP addresses and browser details in server and firewall logs, to protect the site from attacks and spam.
- Visitor statistics: with Google Analytics we measure, anonymously, which pages are read, so we can improve the site.
Legal basis
We process data to perform our contract with you or to answer your request before one, to meet our tax and accounting obligations, for our legitimate interest in protecting the site, and with your consent for statistics cookies.
Who else receives the data
We do not sell your data or give it out for advertising. We share it only as far as needed with:
- our hosting provider, with servers in Greece,
- our payment provider myPOS, for card payments,
- Cloudflare, which checks on our forms that you are human (Turnstile),
- Google, for visitor statistics,
- our accountant and the tax authorities (e.g. myDATA), for invoices.
Google and Cloudflare may process data outside the European Union, under the safeguards of the EU-US Data Privacy Framework or standard contractual clauses.
How long we keep it
- Contact form messages: up to two years, unless you become a customer.
- Account and support requests: while you are a customer and up to two years after.
- Orders and invoices: as long as tax law requires.
- Security logs: a few weeks.
Cookies
- Necessary: for signing in to your account, the cart and checkout, and to remember your language and your cookie choice.
- Statistics: the Google Analytics cookies (_ga), to measure visits.
Statistics cookies are set only if you accept them in the cookie notice. You can change your choice at any time from the “Cookie settings” link at the bottom of every page.
You can delete or block cookies in your browser settings. Without the necessary cookies, the cart and your account will not work.
Your rights
You have the right to ask for access to your data, correction, erasure, restriction of processing or portability, to object to processing, and to withdraw your consent at any time. Email us at info@diadiktiaki.gr and we will reply within one month.
If you believe we have not respected your rights, you can lodge a complaint with the Hellenic Data Protection Authority: www.dpa.gr.
Data on our customers’ websites
When we host or maintain your website, we process your visitors’ data only on your behalf and on your instructions, as a data processor.